Group Program Terms and Conditions

Group Lesson Benefits

Unlimited Programs

Access to unlimited lessons within an enrolment timeframe

Access to our full range of lessons including kids and adults groups, and Express Tennis

Free synthetic gut restring every 10 weeks

1-Per-Week/2-Per-Week Programs

Access to 1 or 2 lessons per week of your chosen lesson type

Flexible bookings each week at a time that suits you

Private Tennis Lesson Enrolments

All programs get free court hire at Wicks Park, Marrivckville. Subject to availability

Class Sizes

Group classes 4 to 6 are in each class on average, though for 5 to 7-year-olds, it is 2 to 3 in their half-hour sessions. The cost of both hour and half-hour classes is the same.

What to Wear?

Comfortable clothes and sporting shoes

Hats are recommended

Use your own racquet or use one of ours. Racquets are available to purchase.

Lesson Times/Holiday Periods

Trial Lessons and Group Programs can be started any week of the year

Lessons are running all weeks of the year including Christmas and Easter. Fewer lessons will be run during holiday periods, although booking opportunities are available every week

Green Cards

Juniors who attend may receive a green card for good behaviour, picking up balls, concentration, and improvement. These can be collected over time and rewards may be claimed

Hand in your cards in an envelope to the Head Coach with your name on the front and any instructions

Booking Procedures

All students must complete the Enrolment Form to be able to book their classes

All bookings are made via the website or app with just a few clicks

Students must have an active membership and credit to book lessons

Parents can register as 1 account, with multiple children in their profile. This makes it easy to book lessons and make payments

Families with additional children can receive a 10% discount on 10-week programs

Class bookings can be made 2 weeks ahead, and up to 6 hours prior to the lesson start time

You will receive a prompt to book another class immediately after the current lesson

You can only book 1 of the same of the same class type per day

If a 2nd class of the same type is requested on the same day, that must be approved prior to booking

Please book early to avoid disappointment as places are limited

Mobile App

The Clubworx App makes bookings easy

Upon submission and approval of the Enrolment Form, you will be sent an email invitation to set up your password and download the Clubworx Mobile App

You can manage all aspects of your program including booking, rescheduling, and cancelling classes, program payments, and class waiting lists

Waiting List Procedure

You can register on a waiting list for full classes

If a place opens you will receive an email and SMS alerting you that you are registered to attend the class

You can take your name off the waiting list via the mobile app

Cancellation policies apply to successful waiting list bookings

Cancellation policy

Please be deliberate about attending booked time slots

You can cancel, reschedule, and change your bookings up to 24 hours prior to the lesson commencing free of charge via the Clubworx App

All group packs and programs – If a cancellation is not made 24 hours before the lesson start time, the lesson is counted towards the program

Unlimited Lesson Programs – If a cancellation is not made 24 hours before the lesson start time, and the booked student is absent, there is a fee. This fee is $30 for adults’ 2-hour lessons or $15 for 1-hour and 30-minute lessons. This is to dissuade unattended bookings from taking the class space of other students.

Wet Weather Policy

Students will receive an SMS if a class is cancelled. Do not assume the class is cancelled without receiving the SMS

Students of a wet weather class cancellation will receive a credit to book into another class within the current program length

If there is no availability to book another class within the current program, class credit can be applied.

Payment/Refund Procedure

All tennis program payments are to be made via the Clubworx App/Ezidebit

Membership pricing changes via 2 weeks’ notice

Programs will automatically renew once the designated number of weeks has finished. 1 week before the end date students will be prompted to upgrade or change their program

We do not refund programs, so choose carefully and conservatively

Failed payments are rescheduled 2 days after the previous attempt

We do not charge a booking fee, although payments made via Mastercard or Visa will incur a processing fee of 1.99%

Pause Program Policy

Programs can be paused with 1 week’s written notice to our email address

5-week Programs can be paused for a minimum of 2 weeks, and a maximum of 2 weeks

10-week Programs can be paused for a minimum of 2 weeks and a maximum of 4 weeks

Program Cancellation/End of Membership

To cancel your tennis program, please email us at least 5 business days before the renewal date

You will receive confirmation 7 days prior to the renewal

Timetable