1. GENERAL RULES AND GUIDELINES

1.1 Equipment: All players must have a badminton racket. Rental rackets are available if needed.

1.2 Attire: Non-marking athletic shoes and athletic clothing are required. A $250 cleaning fee may be charged for damaging facility property.

1.3 Food and Drinks: No food or open-container drinks are allowed in the court area.

1.4 Punctuality: Be on time for reservations. We reserve the right to charge full price for any unreserved or additional court use.

1.5 Behavior: No swearing or foul language as we tend to have minors in the facility.

2. COURT RESERVATIONS

2.1 Reservation Management: Houston Badminton Academy reserves the right to refuse, modify, or cancel reservations.

2.2 Cancellation Policy: To cancel or amend a reservation, contact us at least 24 hours in advance of your reservation. After cancellation, we will hold credit equal to the reservation amount for future reservations. Reservation funds are not transferrable, including between players, training memberships, etc.

2.3 Payment: Pricing will vary; payments are required upfront. Court reservations are limited to 6 players per court per hour.

2.4 Booking Options:

Court Booking: Single court sessions, payments made via card on Skedda.com.
Court Blocking: Players must book 3 months in bulk.

2.5 Confirmation: After confirming a reservation, check your email for important details, such as passcodes if needed.

3. TRAINING SERVICES

3.1 Payment: Required prior to the start of lessons. Additional lessons beyond prepaid are available at the same rate.

3.2 Class Events: All classes must be used within a 4-week cycle. Otherwise, any remaining unbooked classes will transfer over as makeup lessons with a 4-week expiration period.

3.3 Schedule Management: Cancellation and other changes in the schedule must be made at least 24 hours in advance. Each location includes a different procedure for schedule management:

Richmond Location

If, for any reason, a student needs to manage their schedule, they should use their personal membership portal link, which has been emailed to them upon registration from the sender hello@clubworx.com. Contact us if you are unable to find portal details for a student.

Don’t know how to use the portal? Here is a video tutorial on how to manage your schedule online.

Private Lessons

Private lessons must be coordinated directly with Coach Boyd.

3.4 Class Changes: Houston Badminton Academy reserves the right to modify, combine, or cancel classes for any reasonable cause.

Class time reductions for <4 students

1.5-Hour Programs:

1 student: 30 minutes

2 students: 45 minutes

3 students: 60 minutes

2-Hour Programs:

1 student: 30 minutes

2 students: 60 minutes

3 students: 90 minutes

3.5 Further Assistance: If there are any additional questions or concerns regarding student attendance and training, please contact us with your name, location (Richmond), and inquiry.

4. MEMBERSHIP SUBSCRIPTION HOLDS AND CANCELLATIONS

4.1 Hold Policy: With advanced notice, membership can be placed on hold up to twice per year for up to three months at a time, with the Summer semester exception from May to August.

4.2 Cancellation: Written notice must be sent to us at least 30 days in advance. No membership cancellations will be granted within 30 days of the upcoming billing cycle. Upon approval, membership will be canceled on the referred billing date. You will not be charged on this date.

5. RACKET MAINTENANCE SERVICES

5.1 Service Discretion: Houston Badminton Academy reserves the right to refuse service or modify pricing for reasonable cause.

5.2 Pricing: Varies based on string type and payment method (payment at pick-up or drop-off).

5.3 Liability: Houston Badminton Academy is not liable for any damages or breakage of rackets. Compensation is provided at the discretion of Houston Badminton Academy.

6. REFUNDS

6.1 Refund Policy: Refunds are allowed with a 2-day notice before the start of the program, with a 10% service fee included. Credit is granted for requests prior to the start of the program with no fees included.

7. NO-SHOW POLICY

7.1 No-Show: No makeup lessons, credit, refunds, or other forms of compensation for unexcused absences.

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